Company Help desk via the SharePoint intranet
A complete solution for managing support requests within the company, via the intranet.
Request help from help desk technicians directly via intranet.
Thanks to the native SharePoint features, it is possible to create a new ticket by sending a simple e-mail message.
Automation of certain steps through the use of email facilitates use by end users and speeds up the adoption of the tool.
There is a very frequent need to have a help desk within the company and through this component it is possible to meet this requirement very easily, without having to rely on third-party systems.
The tool can also be used to internally track support requests coming from the outside, from your customers. Through the functionality of sending and receiving e-mail messages, end users can interact with the company technicians without having access to your intranet.
Offer support to your end users, through intranet and an easy-to-use system, without having to adopt more complicated ticketing systems.
You can use this tool to receive requests from staff on HR issues and offer your support directly through the company "People Portal".
Track support requests and insert the report into your quality evaluation system. These are useful information for your staff evaluation.
Find out which products to associate to make the intranet even more complete
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Add social features to your intranet and create thematic discussion communities
A tool for managing application process for positions within the company, via intranet