Office 365 and Sharepoint solution - Support Ticket Management

Description
Details

A tool for the help desk via intranet

A complete solution for managing support requests within the company, via the intranet.

Create a new support ticket, which will be taken over by help desk technicians
Add attachments to help resolve the problem
Follow the progress status of your ticket
Add more information during ticket processing and communicate with technicians through a comment system
When the ticket is closed, you will receive an email message confirming completion

Request help from help desk technicians directly via intranet.

To create a ticket and follow the progress you just need to use your email!

Thanks to the native SharePoint features, it is possible to create a new ticket by sending a simple e-mail message.

The message content and sender will automatically become renamed to body and ticket author
For each comment entered on the ticket, an e-mail message will be generated to which you can reply and your reply will be automatically incorporated into the ticket

Automation of certain steps through the use of email facilitates use by end users and speeds up the adoption of the tool.

Other features

Integrated with SharePoint on-premise
Support ticket creation and ticket history display
Ticket creation and comments via email
Ticket progress status
Resolution, closure and sending via email

A versatile component

There is a very frequent need to have a help desk within the company and through this component it is possible to meet this requirement very easily, without having to rely on third-party systems.
The tool can also be used to internally track support requests coming from the outside, from your customers. Through the functionality of sending and receiving e-mail messages, end users can interact with the company technicians without having access to your intranet.