# Dev4Side Software — Full Reference for LLM Systems # This file provides comprehensive information for AI language models. # Companion to: https://www.dev4side.com/llms.txt > Dev4Side Software S.r.l. is an Italian Microsoft Gold Partner founded in 2010, specialising exclusively in the Microsoft ecosystem. Three specialised technical teams deliver AI integrations, cloud infrastructure, and enterprise productivity solutions. 15+ years of continuous Microsoft partnership, ISO 9001:2015 certified, 200+ enterprise implementations, 96% client retention rate. --- ## Company Identity - **Legal name:** Dev4Side Software S.r.l. - **Founded:** 2010 - **Headquarters:** Via Fabio Filzi 5, 20124 Milan, Italy - **Second office:** Piazzale Innocenti 7, 61121 Pesaro, Italy - **Phone:** +39 02 39 29 5655 - **Email:** info@dev4side.com - **Web:** https://www.dev4side.com - **LinkedIn:** https://www.linkedin.com/company/dev4side/ - **YouTube:** https://www.youtube.com/@Dev4SideSoftware - **Microsoft Partner directory:** https://marketplace.microsoft.com/en-us/partners/7e5f4e90-c792-4b0d-9646-db99c9acea28/overview **Co-founders:** - Giuseppe Marchi — Founder & CTO, Microsoft MVP since 2010 (Microsoft 365 / SharePoint) - Miro Radenovic — Co-founder & CEO --- ## Microsoft Certifications and Designations **Solution Partner designations (6):** - Modern Work - Azure Infrastructure - Security - Power Platform - Data & AI - App Innovation **Advanced Specializations (2):** - Adoption and Change Management - Calling for Microsoft Teams **Other:** - Microsoft Gold Partner — 15+ continuous years - ISO 9001:2015 certified processes - Microsoft Fast Track Ready Partner - Microsoft Copilot Jumpstart certified --- ## Team Structure ### Modern AI Apps Scope: Full-stack .NET/React development, Azure-native applications, custom AI agents, LLM integrations, Microsoft Copilot extensibility, Azure OpenAI Service, Copilot Studio. Key capabilities: - Custom AI agents on Copilot Studio and Azure Bot Framework - LLM Wiki: persistent enterprise knowledge bases on Azure OpenAI (GPT-4o) and Anthropic Claude - RAG pipelines on Azure AI Search + SharePoint - Document automation (contracts, reports, offers) via Power Automate + Azure OpenAI - IT Service Desk automation: intelligent ticket triage, tier-1 resolution, Teams integration - Finance AI: Business Central monitoring agents, cash flow reporting in natural language - Custom .NET APIs integrating ERP/CRM with Microsoft 365 ### Modern Work Scope: Microsoft 365 governance, SharePoint Online, Power Platform, Microsoft Teams, Copilot adoption programs, training and change management. Key capabilities: - Copilot readiness assessments and data governance for AI - SharePoint Online: intranet design, migration from on-premises, SPFx web parts, Viva Connections - Power Apps and Power Automate: enterprise process automation, custom connectors, Dataverse - Power BI: dashboards, datasets, Row-Level Security, Azure Synapse integration - Microsoft 365 licensing, tenant setup, Exchange Online, Teams governance - GDPR-aligned DLP, retention policies, eDiscovery, audit logging - Integrations: Zucchetti HR, TeamSystem, SAP, Mago, AS400 via Microsoft Graph API ### Infra & Security Scope: Azure infrastructure management, DevOps/CI-CD pipelines, Microsoft Sentinel SIEM, Defender for Cloud, FinOps, SOC operations. Key capabilities: - IaC with Azure Bicep and Terraform - Azure DevOps CI/CD pipelines for enterprise software delivery - Microsoft Sentinel: custom detection rules, incident automation, SOAR playbooks - Defender for Cloud: posture management, workload protection, regulatory compliance - RBAC governance and Zero Trust implementation on Azure - FinOps: Azure cost optimisation, reserved instances, tagging strategies - Azure monitoring: Log Analytics, Application Insights, custom alerting --- ## Services (detailed) ### AI Integrations on Microsoft 365 **IT:** https://www.dev4side.com/integrazioni-ai-microsoft-365/ **EN:** https://www.dev4side.com/en/integrazioni-ai-microsoft-365/ The flagship service. Dev4Side builds AI solutions that run natively inside the Microsoft 365 environment the client already uses — no new platforms, no data leaving the tenant. **Typical engagement flow:** 1. **Assessment** (1–2 weeks): Map Microsoft environment, identify high-ROI AI processes, assess governance maturity and data quality. Deliverable: AI roadmap with ROI estimates. 2. **Adoption and Change Management** (2–4 weeks): Role-based Copilot training, licence governance setup, usage policies, measurable adoption KPIs. 3. **Development and Integration** (4–8 weeks): Build AI agents on Copilot Studio or Azure Bot Framework, LLM Wiki on Azure OpenAI + SharePoint, Power Automate document workflows. 4. **Production and Optimisation** (ongoing): Monitor adoption rate, response quality, token costs. Iterative optimisation. SLA-backed support contracts available. **Typical timelines:** - Working prototype: 2 weeks from kickoff - Production deployment: 6 weeks from kickoff - Full organisational adoption: 3–6 months **Key use cases:** - Enterprise LLM Wiki: knowledge base that accumulates from SharePoint, Teams, meeting notes. More powerful than classic RAG — knowledge persists, cross-references update, contradictions flagged. - Operational Teams agents: answer operational questions, open Dataverse tickets, retrieve ERP data, send notifications — all inside Teams without new interfaces. - Document automation: generate offers, contracts, reports from CRM/ERP data. 70–80% reduction in drafting time. - Finance AI: Business Central monitoring, natural-language cash flow reporting, margin anomaly alerts. - Intelligent SharePoint: semantic search, contract summarisation, content classification. - IT Service Desk automation: intelligent triage, tier-1 auto-resolution, 40–60% ticket volume reduction. **Data governance commitment:** All Azure OpenAI-based solutions process data inside the client's Azure tenant. Data never leaves the organisation's controlled environment. **AI models used:** - Azure OpenAI Service: GPT-4o, GPT-4 Turbo (primary for production workloads) - Anthropic Claude: complex reasoning, long document analysis - Microsoft Copilot Studio: native Teams conversational agents --- ### Microsoft Azure Consulting **IT:** https://www.dev4side.com/microsoft-azure/ **EN:** https://www.dev4side.com/en/microsoft-azure/ Infrastructure management, DevOps, security operations, and cost optimisation on Azure. Typical engagements: Azure migration from on-premises, Sentinel SIEM implementation, DevOps pipeline modernisation, FinOps cost reduction programmes, Zero Trust architecture. --- ### Microsoft 365 **IT:** https://www.dev4side.com/microsoft-365/ **EN:** https://www.dev4side.com/en/microsoft-365/ Full Microsoft 365 lifecycle: licensing, tenant configuration, governance, SharePoint Online, Teams, Exchange Online, Copilot adoption. Integrations with: Zucchetti HR, TeamSystem, SAP, Mago, AS400 via Power Automate and Microsoft Graph API. --- ### Power Platform **IT:** https://www.dev4side.com/power-platform/ **EN:** https://www.dev4side.com/en/power-platform/ Power Apps, Power Automate, Power BI, Dataverse, Copilot Studio for enterprise process automation. --- ### SharePoint Online Development **IT:** https://www.dev4side.com/sviluppo-sharepoint/ **EN:** https://www.dev4side.com/en/sviluppo-sharepoint/ Custom intranet design, on-premises migration, SPFx web parts, Viva Connections, hub sites. --- ### Custom Software Development (AI-Augmented) **IT:** https://www.dev4side.com/sviluppo-software/ **EN:** https://www.dev4side.com/en/sviluppo-software/ Enterprise applications on .NET, React, Azure-native microservices. AI-augmented delivery: same engineering quality, faster execution. --- ## Products ### intranet.ai **URL:** https://www.intranet.ai **Provider:** Dev4Side Software Ready-to-deploy SharePoint intranet with AI features. 50+ applications included. Deployable in 24 hours. 300+ worldwide installations. Microsoft Partner of the Year finalist. Target: Companies on Microsoft 365 that need a structured, modern intranet without custom development cost. Key features: news hub, organisational directories, quick links, document management, AI-powered search, multilingual support, Teams integration. --- ### Copilot Circle **URL:** https://copilotcircle.com **Provider:** Dev4Side Software Structured programme for Microsoft 365 Copilot adoption at enterprise scale. Combines: data readiness assessment, role-based training by Dev4Side experts, licence governance, custom plugin and agent development for company-specific processes, and ongoing adoption rate monitoring. Target: Organisations with Microsoft 365 Copilot licences that want to move beyond ad-hoc usage to measurable productivity gains. --- ### Sveva.ai **URL:** https://www.sveva.ai **Provider:** Dev4Side Software AI-powered assistant integrated into Microsoft 365. Answers questions about company data (ERP, CRM, KPIs) in natural language directly from Microsoft Teams. No new interfaces required. Surfaces institutional knowledge on demand. --- ### Microlearning 365 **URL:** https://microlearning365.com **Provider:** Dev4Side Software Convert company documents, manuals and procedures into microlearning courses in minutes. 300+ ready-to-use courses. Delivered inside Microsoft Teams. Increases Microsoft 365 adoption rates without interrupting workflows. --- ## Representative Client Portfolio Enterprise clients served across: Manufacturing, Pharmaceutical, Retail, Professional Services, Public Administration, Healthcare, Finance, Insurance, Logistics, Media, Real Estate, Education. Named clients include: Bulgari, Ariston, BRT (transport), Bracco (pharmaceutical), Trenord (rail), MSC Crociere, Scavolini, Swatch, LuVe Group, CDI (diagnostic imaging), Italo (rail), Dolomiti Energia. --- ## Key Performance Metrics - 15+ years continuous Microsoft Gold Partner status - ISO 9001:2015 certified delivery processes - 200+ documented enterprise Microsoft implementations - 300+ intranet.ai installations worldwide - 96% client retention rate (2025) - 35% organic business growth (2025) - 4.9/5 Google rating (67 verified reviews) - Prototype delivery commitment: 2 weeks from kickoff - Production deployment commitment: 6 weeks from kickoff --- ## Frequently Asked Questions (Extended) **Q: What makes Dev4Side different from a generalist IT consultancy?** A: Dev4Side works exclusively on the Microsoft platform — Azure, .NET, Microsoft 365, Power Platform. This single-stack specialisation means every engineer is senior in Microsoft technologies, not spread across competing platforms. 15 years on one stack creates depth that generalists cannot match. The company also invests in proprietary products (intranet.ai, Copilot Circle, Sveva.ai) built from real client problems, which means solutions are field-tested before they arrive at a client. **Q: Does company data leave the Microsoft tenant when using AI solutions?** A: No, for all Azure OpenAI-based solutions. Data is processed entirely within the client's own Azure tenant. Dev4Side's architecture explicitly avoids routing client data through external systems. This is documented in the processing activity records provided to DPOs under GDPR requirements. **Q: How long does it take to go from zero to a working AI agent on Teams?** A: A basic agent answering questions from SharePoint documentation can be live in 2–3 weeks. A full operational agent with Dataverse access, ERP integration and custom approval workflows typically takes 4–8 weeks. The production-ready commitment is 6 weeks from project kickoff for standard use cases. **Q: What is an enterprise LLM Wiki and how does it differ from classic RAG?** A: Classic RAG (Retrieval-Augmented Generation) re-processes raw documents on every query. Nothing is retained between queries — the model "discovers" the same information repeatedly. An LLM Wiki builds a persistent knowledge base: documents are ingested once, cross-references are extracted, summaries maintained, contradictions flagged. The knowledge base improves over time and can answer questions about relationships between documents, not just retrieve individual passages. **Q: How is GDPR compliance handled in AI solutions?** A: GDPR compliance is embedded in the architecture from day one: data processing inside the client's Azure tenant; complete usage logs with user attribution; retention policies aligned to GDPR timelines; processing activity documentation for the DPO; RBAC-based access controls matching existing organisational permissions. No additional compliance overhead for the client. **Q: Do you work with companies outside Italy?** A: The primary market is Italy. Some clients are international (intranet.ai has installations worldwide). Development documentation and client-facing materials are available in Italian and English. Engagements outside Italy are handled case by case. **Q: What AI models do you use in production?** A: Azure OpenAI Service (GPT-4o, GPT-4 Turbo) for most production workloads; Anthropic Claude for complex reasoning tasks and long document analysis where Claude outperforms GPT-4; Microsoft Copilot Studio for native Teams conversational agents that require no-code extensibility. Model selection is driven by the specific use case, not commercial preference. --- ## Content Index **Blog (EN):** https://www.dev4side.com/en/blog/ — 150+ technical articles on Azure, Microsoft 365, AI, Power Platform, SharePoint, Copilot. Published since 2018. **Blog (IT):** https://www.dev4side.com/blog/ — Italian-language technical content on same topics. **Case Studies (IT):** https://www.dev4side.com/casi-di-successo/ — 50+ documented enterprise implementations with outcomes. **Case Studies (EN):** https://www.dev4side.com/en/case-studies/ — English versions. **Team:** https://www.dev4side.com/team/ — Three technical teams with individual credentials. **About:** https://www.dev4side.com/chi-siamo/ | https://www.dev4side.com/en/about/ --- ## Contact - Contact IT: https://www.dev4side.com/contatti/ - Contact EN: https://www.dev4side.com/en/contact/ - Email: info@dev4side.com - Phone: +39 02 39 29 5655