The adoption of Microsoft Copilot promises to transform the way companies work, increasing productivity and well-being thanks to artificial intelligence. However, the path to fully exploiting its capabilities is not immediate: well-structured resources, updated content, constant support, and, above all, a strategy centered on users are needed. These aspects had been successfully integrated into our adoption service, but we soon realized that customers were late in achieving the desired results. So how can we accompany each company towards an effective adoption? We started with this question to improve the Copilot Circle offering. Here's how it went.
Despite the enthusiasm for the introduction of Microsoft Copilot and the ambition to support any company in its adoption path, our service, which has taken the name of Copilot Circle and which was designed to make artificial intelligence more accessible in the digital workplace, had critical issues that limited its effectiveness.
First of all, management had become complex because of:
To this was added a further problem: the updating of materials, essential to keep up with the news of a young and promising technology, in which Microsoft (and not only) continues to invest enormous capital.
The result? Adoption paths that are tiring and disappointing by our standards. It wasn't enough to have a good product: a change of pace was needed.
Precisely from this awareness, the need to rethink our training offer on the new Microsoft virtual assistant was born. Hence, the starting point for the development of the Copilot Circle Hub, a centralized space that aims to simplify the process of adopting artificial intelligence in companies.
When we started offering an adoption service for Microsoft Copilot, we realized that, despite having great resources available, the results were struggling to come.
Not so much on the part of the customers, who declared themselves satisfied, but on the part of our team, who had difficulty managing adoption paths aimed at individual companies, having to navigate through too many sites with dispersed and unstructured contents.
This prompted us to reflect: how could we accompany each customer towards effective adoption without losing ourselves in the process?
The answer was Copilot Circle Hub.
Copilot Circle Hub is a centralized environment, created with the objective of bringing order to chaos and giving a quick access point to resources designed by our team to help all people in the company to use artificial intelligence in their daily lives.
In this space, every customer can find:
In addition, based on the company's needs, we can propose a rich calendar of workshops held by our experts, divided by topics and sectors of application.
Especially during live events, we have the opportunity to present useful use cases for users, while answering their questions and helping them build prompts designed for their activities, their role and their department.
However, we did not stop at training.
To increase engagement and make the paths more effective, we have integrated gamification elements, such as contests and challenges that stimulate active participation. These are complementary experiences that, even if not provided directly through the hub, serve to consolidate the concepts learned along the way.
The result is a platform that allows us to:
A result that was possible to achieve quickly and at no cost, thanks to the combination of Microsoft technology we are experts in with the features developed by our team to improve productivity, collaboration and communication in the Microsoft 365 digital workplace.
One of the most appreciated aspects of the Copilot Circle Hub is its ability to transform training into a continuous experience, always accessible and aimed at the individual customer.
To do this, we have combined the functionality of three tools that we know well:
Starting from the hub structure, we used SharePoint Online to create the site where we can gather, manage and make accessible our training resources on Copilot.
The site was then enriched with the features of intranet.ai (our complete, ready-to-use SharePoint intranet), to improve the user experience.
For example, we used the “Featured Initiatives” web part to promote the most important content with a modern layout, which invites users to visit the in-depth pages and not to stop at the hub's home page.
Furthermore, the video area allows us to integrate into the adoption paths:
But these short videos are not the only content offered to users who want to integrate training into their busy working days.
As anticipated, the hub integrates the resources generated with Microlearning.
These resources, designed and updated by our team, allow you to:
Each lesson created with Microlearning lasts less than 3 minutes and can be accompanied by short descriptions, videos, infographics and even interactive quizzes to help users familiarize themselves with Microsoft's AI, while having fun.
Still with a view to engagement, live events are another strong point of the site, since it is in direct comparison that many users really discover how Copilot can help them.
And this is where Microsoft Teams comes in, the platform that allows us to organize workshops, webinars and Q&A sessions in live streaming.
Teams events are the perfect opportunity to:
They therefore represent the heart of our service, providing us with the insights we need to continue to improve the Copilot Circle offering, from training to the creation of prompts and extensions to successfully adopt AI in your company.
Since the Copilot Circle Hub went live, our team has immediately reported better management of the service it provides to companies for the adoption of Copilot.
This has meant less stress and more time available to enrich the portal, followed by greater satisfaction on the part of our customers.
The new site has in fact made it possible to:
It has thus proved to be a valid solution, which has already yielded excellent results and which will allow us to grow over time to continue supporting each company in its adoption process.
The Modern Apps team responds swiftly to IT needs where software development is the core component, including solutions that integrate artificial intelligence. The technical staff is trained specifically in delivering software projects based on Microsoft technology stacks and has expertise in managing both agile and long-term projects.
